Understanding Non Waiver Agreements in Memorial Services
Non waiver agreements are just another form of contractual agreement. For SPC Stoneworks Ltd who provides a range of memorial products, including services such as the innovative refurbishment of gravestones, the possible implications of a contract are numerous, especially when it comes to the limits on their liability and how they offer quality assurances to their customers. Non waiver agreements are relevant to providers of memorial products and are essentially an agreement to confirm that certain clauses of a contract have not been waived. To ‘waive’ something in legal terms means to abandon or to lose your right to something by fact or law. A non waiver agreement is therefore a written record that some aspects of a contract will still be upheld or that previous terms of an agreement are still active in a current document after previous correspondence. This is relevant for SPC Stoneworks Ltd who prides themselves on offering quality craftsmanship and a complete range of memorial services.
According to the in depth guide on comprehensive non waiver agreements, operating primarily in Manchester, the company understands that the need for a memorial service arises from tragic circumstances and while they aim to offer a professional and caring service, they recognise the balance between business and customer service, and its impact on their reputation in the local community. It is quite possible that a contract will be drawn up with a customer for SPC Stoneworks Ltd to provide a memorial service, and the details of this might be subject to several changes as the family decides what they want. If there is no non waiver agreement in place, SPC Stoneworks Ltd could find themselves in a position where they cannot honour the terms of their initial agreement, perhaps due to an unexpected issue with a service or circumstance out of their control. This could lead to a loss of business or a customer not returning to them in the future, simply because the agreed plans had changed.
Alternatively, a customer might assume that because they have agreed to one contract with SPC Stoneworks Ltd that this agreement will be upheld at all times, no matter the situation. In fact, it is true that for some customers, having a non waiver agreement in place can actually provide more certainty that the memorial service or product they are considering will be delivered in the way they expect. For example, if a memorial service requires a specific material that is later discovered to be in limited supply, SPC Stoneworks Ltd can rest assured that their contractual obligations are to offer that material where possible and that they do not have to absorb the financial cost of preserving this.
SPC Stoneworks Ltd understands how important quality craftsmanship and the personalisation of a memorial service is to their customers. Georgian, Victorian and Edwardian memorials and gravestones are a common product sold by SPC Stoneworks Ltd and these gravestones have often suffered from years of corrosion or damage by severe weather. They also offer a full service which encompasses everything from source materials to renovations of existing gravestones. With such a wide range of skills on offer, SPC Stoneworks Ltd appreciate how important it is to offer a high quality of service and guarantee that their customers are receiving the best care and attention in the local business community. By offering quality assurances through a non waiver agreement, customers can be confident in the level of service provided by their local stonemason.
Providing quality assurances is a crucial element of their memorial services especially as SPC Stoneworks Ltd recognise that the need for memorial service can arrive in the most unexpected of circumstances, which is why they have put in place stipulations that allow for some sympathy and flexibility to the contract, without compromising on their own business values. When dealing with issues that arise out of their control, SPC Stoneworks Ltd may experience some challenges in their customer service and satisfaction. It is this high quality of service that ensures SPC Stoneworks Ltd’s business and reputation grow over the years.
As a progressive stonemasonry company with services that adapt and evolve with the industry, SPC Stoneworks Ltd embraces their role as a local business. They understand the importance of providing a quality service that is individually tailored to their clients. This aligns with the ability to secure a customer’s confidence in their services, which can be achieved through their use of a non waiver agreement. It is true to say that the need for a memorial service is not always expected but having a quality records service from SPC Stoneworks Ltd continues to earn its solid reputation as a company who works within the local community.